RETURNS & REFUND
At ONFL, we want to ensure your complete satisfaction with your purchase. If you encounter any issues with our products, please review the following Returns & Refund policy:
Returns:
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team immediately.
- Provide a clear picture of the product showcasing the issue.
Incorrect Items:
- In the event of receiving the wrong item, please notify us promptly.
- Include a photo of the incorrect item received.
Size or Fit Issues:
- If the size or fit of the item is not as expected, contact us for assistance.
- Please check our sizing guides before making a purchase.
Refund:
Eligibility:
- To be eligible for a refund, items must be unused and in the same condition as received.
- Returns must be initiated within 7 days of receiving the product.
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
Defective or Incorrect Items:
- We will replace defective or incorrect items with the correct product.
- Contact our customer service team for instructions on the exchange process.
Shipping Costs:
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Processing Time:
- Please allow 2 business days for the processing of your refund after we receive your returned item.
Contact Us:
If you have any questions regarding returns, refunds, or exchanges, please contact our customer service team at ONFL@Gmail.
Thank you for choosing ONFL. We appreciate your trust in our products and strive to provide the best possible service.